Sadly we will never be returning to ski here. Why they hadn’t stopped it at this point is beyond me because people were yelling for someone to stop the lift. I witnessed her getting hit in the head then I had to duck to not get hit myself. (Which is impossible, he stayed on the lift or he would have fell on top of us). The resort is siding with the lift operators of course who say my husbands snowboard hit my mother in the back of the head. You may want to consider one of these options that are popular with our guests: Stylish Townhome, 2 Car Heated Garage, short Shuttle ride to Village, 3. They didn’t even try to clean her up before applying the staples and sending her on her way. Weve got 10 hotels you can choose from within a mile of Keystone Ski Resort. The lift operators were not paying attention and the hospital actually allowed my mother (with a concusion) to walk out by herself without anyone attending to her and blood still coming down her head. Maybe COVID has made them off their game because this should have NEVER been allowed to happen. We’ve been skiing here for 10 years, they are always paying attention and go above and beyond for their guests. This resulted in her receiving 11 staples in the back of her head and nothing but avoidance from Vail Corporate. Never stopped or slowed down the lift when a child fell getting off, then after two adults fell(my mother and I) trying to maneuver around the child he still didn’t stop it causing my mother to get hit in the back of the head by the chair lift as it headed back down the mountain. The “seasoned lift operator” at the top of Santiago wasn’t paying attention.
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